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--- howto:check_delivery [2025/06/18 13:45]
20.171.207.135 old revision restored (2025/06/17 00:09)
+++ howto:check_delivery [2025/07/05 01:00] (current)
216.73.217.3 old revision restored (2025/07/04 16:12)
@@ Line 1: / Line 1: @@
 ====== How to see the delivery status of an order ======
-.  Login to the CRM and open the customer record. Click to the **Fulfillments** tab.
+You need to look at the **Fulfillments** tab in the CRM to determine whether it has shipped.
-.
+The **Status** field will tell you whether the package is on //Hold, Pending Shipment, Shipped//, or //Delivered//.
+Orders on //Hold// have not left our facility and can be changed.
+Do not rely on the //Delivered// status to be accurate. Always check the tracking number at [[USPS.com]] or [[UPS.com]] (the carrier used is listed under **Method**).
+{{:howto:delivery_status.png|}}

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