Differences

This shows you the differences between two versions of the page.

--- howto:check_delivery [2025/12/21 00:41]
216.73.216.15 old revision restored (2025/09/16 16:46)
+++ howto:check_delivery [2026/03/21 23:18] (current)
216.73.216.145 old revision restored (2026/02/26 04:31)
@@ Line 3: / Line 3: @@
 You need to look at the **Fulfillments** tab in the CRM to determine whether it has shipped.
-{{:reasons:hold.png|}}
+The **Status** field will tell you whether the package is on //Hold, Pending Shipment, Shipped//, or //Delivered//.
-===== If the package Status is Pending, Pending Shipment, Shipped, or Delivered =====
+Do not rely on the //Delivered// status to be accurate. Always check the tracking number at [[USPS.com]] or [[UPS.com]] (the carrier used is listed under **Method**).
+{{:reasons:hold.png|}}

Dial Customer Solutions Internal CS Wiki