Differences

This shows you the differences between two versions of the page.

--- howto:email [2020/01/06 23:20]
ben
+++ howto:email [2025/07/04 19:14] (current)
216.73.217.3 old revision restored (2024/09/11 07:22)
@@ Line 5: / Line 5: @@
 You will need to login to //FreshDesk// to send the email.
-.  Copy the email address from the CRM and switch to //FreshDesk//.
+.  In //FreshDesk//, click **New > New Contact**.
-.  Click **New > New Contact**.
 {{:howto:new_contact.png|}}
 .  Enter values into the **Full name** and **Email** fields. Click **Create**.
 You might see:
@@ Line 19: / Line 17: @@
 If so, click **View Contact**.
-.
+.  You will be in the contact record. Click **+ New ticket**.
+{{:howto:new_ticket_2.png|}}

Dial Customer Solutions Internal CS Wiki