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howto:email [2020/01/06 23:33]
ben
howto:email [2025/07/04 19:14] (current)
216.73.217.3 old revision restored (2024/09/11 07:22)
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 {{:howto:new_ticket_2.png|}} {{:howto:new_ticket_2.png|}}
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-4.  Enter values for the **Subject** and **Description** fields. Click **Create**. At this time the customer will be notified via email that a new ticket has been created but it will not display any of these details. 
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-5.  Click the **Reply** button within the ticket to send your email. If you entered any important details into the Description field, they will need to be repeated here. 
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-{{:howto:reply.png|}} 
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-6.  After sending your email, **Close** the ticket. 
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-{{:howto:close_2.png|}} 
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howto/email.1578353593.txt.gz · Last modified: 2020/01/06 23:33 by ben