Differences

This shows you the differences between two versions of the page.

--- howto:email [2025/11/05 04:40]
216.73.216.151 old revision restored (2025/07/04 18:38)
+++ howto:email [2025/11/05 10:45] (current)
216.73.216.151 old revision restored (2025/11/05 06:32)
@@ Line 5: / Line 5: @@
 You will need to login to //FreshDesk// to send the email.
-.  In //FreshDesk//, click **New > New Contact**.
+.  Copy the email address from the CRM and switch to //FreshDesk//.
+.  Click **New > New Contact**.
 {{:howto:new_contact.png|}}
-.  Enter values into the **Full name** and **Email** fields. Click **Create**.
+.  Type
-You might see:
-{{:howto:contact_exists.png|}}
-If so, click **View Contact**.
-.  You will be in the contact record. Click **+ New ticket**.
-{{:howto:new_ticket_2.png|}}

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