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howto:email [2026/03/22 01:02]
216.73.216.145 old revision restored (2026/02/04 04:37)
howto:email [2026/03/22 02:18] (current)
216.73.216.145 old revision restored (2025/12/20 06:49)
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 {{:howto:new_ticket_2.png|}} {{:howto:new_ticket_2.png|}}
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 +4.  Enter values for the **Subject** and **Description** fields. Click **Create**. At this time the customer will be notified via email that a new ticket has been created but it will not display any of these details.
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 +5.  Click the **Reply** button within the ticket to send your email. If you entered any important details into the Description field, they will need to be repeated here.
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 +{{:howto:reply.png|}}
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 +6.  After sending your email, **Close** the ticket.
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 +{{:howto:close_2.png|}}
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howto/email.1774141335.txt.gz · Last modified: 2026/03/22 01:02 by 216.73.216.145