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| - | 4. Enter values for the **Subject** and **Description** fields. Click **Create**. At this time the customer will be notified via email that a new ticket has been created but it will not display any of these details. | ||
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| - | 5. Click the **Reply** button within the ticket to send your email. If you entered any important details into the Description field, they will need to be repeated here. | ||
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| - | 6. After sending your email, **Close** the ticket. | ||
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