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--- howto:extend_trial [2025/05/20 16:42]
20.171.207.252 old revision restored (2024/09/11 12:29)
+++ howto:extend_trial [2025/06/18 16:05] (current)
20.171.207.135 old revision restored (2025/05/20 11:05)
@@ Line 3: / Line 3: @@
 You may need to extend a trial subscription for a couple of reasons:
-  * The customer will be sending the product back
+  * The customer will be [[howto:rma|sending the product back]]
   * There have been shipping delays
-.  Open the customer record and click to the **Continuity** tab. Click on the **Purchase** name.
+. Open the google spreed sheet available here :
-.  Enter a new value into the **Next Bill Date** field. Click **Update Purchase**.
+https://docs.google.com/spreadsheets/d/1-QL4VkuJgOvn3mS7sD4fie1zjsVbfXqeuorqRTyJb9Y/edit#gid=494181682
+. Enter the required values for **Date, Agent and Order ID**. Set the **Next Bill Date** to 1 month in the future.
+**Please Note you MUST include an entry for EACH PRODUCT ordered by the client** Example - If the customer ordered Step 1 and Step 2 you would need to include 2 entries into the google document.
+{{:howto:picture3.png|}}
-{{:howto:next_bill_date.png|}}

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