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howto:extend_trial [2026/05/06 14:11]
216.73.217.110 old revision restored (2026/03/22 00:23)
howto:extend_trial [2026/05/06 17:15] (current)
216.73.217.110 old revision restored (2026/05/06 14:11)
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 You may need to extend a trial subscription for a couple of reasons: You may need to extend a trial subscription for a couple of reasons:
  
-  * The customer will be sending the product back+  * The customer will be [[howto:rma|sending the product back]]
   * There have been shipping delays   * There have been shipping delays
  
-1.  Open the customer record +1. Open the google spreed sheet available here :  
 + 
 +https://docs.google.com/spreadsheets/d/1-QL4VkuJgOvn3mS7sD4fie1zjsVbfXqeuorqRTyJb9Y/edit#gid=494181682 
 + 
 +2. Enter the required values for **Date, Agent and Order ID**. Set the **Next Bill Date** to 1 month in the future.  
 + 
 +**You must stagger REBILL DATES fir  STEP 2 and 3 by two days AHEAD** 
 + 
 + 
 +{{:howto:2.jpg|}} 
howto/extend_trial.1778076683.txt.gz · Last modified: 2026/05/06 14:11 by 216.73.217.110