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howto:lifetime_discount
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howto:lifetime_discount [2025/07/04 16:17] 216.73.217.3 old revision restored (2025/05/26 05:27) |
howto:lifetime_discount [2025/07/04 16:17] (current) 216.73.217.3 old revision restored (2025/05/26 05:27) |
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| In this case we can try to keep them on a subscription by offering them a life-time discount. | In this case we can try to keep them on a subscription by offering them a life-time discount. | ||
| - | **===== Start with some initial probing questions: =====** | + | ===== Start with some initial probing questions: ===== |
| * May I know the reason you want to cancel? Is that about the price? | * May I know the reason you want to cancel? Is that about the price? | ||
| Line 14: | Line 14: | ||
| - | **Talk Track** //I understand. These are premium products and their price point might not work for everyone. However, I do see on my computer that that the manufacturer is currently running a promotion | + | **Talk Track:** //I understand. These are premium products and their price point might not work for everyone. However, I do see on my computer that that the manufacturer is currently running a promotion . You are eligible for this discounted price and would only be paying $xx - First Level) |
| Line 22: | Line 22: | ||
| - | Although we would always make this offer at any time. To finalize, you must try to press urgency for them to accept the deal today. | + | __**Although we would always make this offer at any time. To finalize, you must try to press urgency for them to accept the deal today.**__ |
| + | **Talk Track:** //I do understand that you are not able to decide right now. However, please be aware that I cannot guarantee how long this promotion will still be available for. Just so you know, you can always cancel your subscription at anytime if you change you mind. Should I sign you up for this promotion so you can lock in this price today. // | ||
| - | **Talk Track** //I do understand that you are not able to decide right now. However, please be aware that I cannot guarantee how long this promotion will still be available for. Just so you know, you can always cancel your subscription at anytime if you change you mind. Should I sign you up for this promotion so you can lock in this price today. // | ||
| + | **Customer : "This is still too expensive" | ||
| - | // | ||
| - | + | **Talk Track:** //I understand, although | |
| - | **Talk Track** //I understand, although | + | |
| (hold - 90secs) | (hold - 90secs) | ||
| - | I have spoken to my manager and he has advised me that they would really like you to be able to take advantage of this product , as such I have been authorized to discount it even further | + | **Talk Track:** //I have spoken to my manager and he has advised me that they would really like you to be able to take advantage of this product , as such I have been authorized to discount it even further. That would be only ($xx - Second level) |
| - | **NOTE** | + | **NOTE:** |
| When speaking with the customer and they happen to say: | When speaking with the customer and they happen to say: | ||
| - | "I like the products but I cannot afford it." | + | //**"I like the products but I cannot afford it."**//// |
| + | |||
| This is a big opening for a sale. Customer is clearly showing interest in the product, now its just a matter of negotiating the best price. | This is a big opening for a sale. Customer is clearly showing interest in the product, now its just a matter of negotiating the best price. | ||
| - | **PROCEDURE** | + | |
| + | |||
| + | __**PROCEDURE**__ | ||
| If your customer accepts your offer then go to Cancels/ | If your customer accepts your offer then go to Cancels/ | ||
| {{: | {{: | ||
| + | |||
| __// | __// | ||
| - | **IMPORTANT: | + | |
| + | __**IMPORTANT: | ||
howto/lifetime_discount.txt · Last modified: 2025/07/04 16:17 by 216.73.217.3
