Dial Customer Solutions Internal CS Wiki

User Tools

Site Tools

Trace: • upload_cancel_report • check_delivery • refund
howto:lifetime_discount

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision 		Previous revision
howto:lifetime_discount [2025/07/04 16:13]
216.73.217.3 old revision restored (2025/05/26 05:27) 		howto:lifetime_discount [2025/07/05 01:00] (current)
216.73.217.3 old revision restored (2025/07/04 16:17)
Line 1: Line 1:
-====== MAKING THE CUSTOMER TO STAY ON THE MEMBERSHIP ======+====== Helping Keep the Customer on a Membership=====
  
-We do carry a high-end product lines, sometimes customer really like the products but they just wanted to cancel because they cannot afford. We can keep them to stay on the subscriptions by offering our life-time discount.+Since we carry high-end products at premium pricing, you may encounter customers whom are liking the products but have to cancel  their subscription due to the price. 
  
-===== "I like the products but I cannot afford it." ===== +In this case we can try to keep them on a subscription by offering them a life-time discount.
-You could get a big chance to customer accept the offer if you will hear this trigger word/phrase.+
  
-===== You could also ask some probing questions: ===== +**===== Start with some initial probing questions: =====**
-  * May I know the reason you want to cancel, is that about the price? +
-  * Do you like the products?+
  
-**Talk Track** //I understand the price of our products might not fit to any one's budget. As a courtesy, I am able to offer you a 50% discount every month if you like to stay on the subscription.//+  * May I know the reason you want to cancel? Is that about the price? 
 +  * Did you like the product(s)?
  
-==== Always offer the higher price point first ==== + 
-  * 25% = $67.00 +If the customer is showing an interest in the product, these  questions will help open up a conversation about price 
-  * 50% = $45.00 + 
-  * 65% = $32.00 + 
-  * 80% = $20.00+**Talk Track** //I understand. These are premium products and their price point might not work for everyone. However, I do see on my computer that that the manufacturer is currently running a promotion and is offering this product line at 50% off. You are eligible for this discounted price and would only be paying $49.95. Does that work for you? 
 + 
 + 
 +**Customer : "I will call back if I decided to accept this offer"** 
 + 
 + 
 + 
 + 
 +Although we would always make this offer at any time. To finalize, you must try to press urgency for them to accept the deal today.  
 + 
 + 
 + 
 +**Talk Track** //I do understand that you are not able to decide right now. However, please be aware that I cannot guarantee how long this promotion will still be available for. Just so you know, you can always cancel your subscription at anytime if you change you mind. Should I sign you up for this promotion so you can lock in this price today. // 
 + 
 + 
 + 
 +//**Customer : "This is still too expensive"**// 
 + 
 + 
 +**Talk Track** //I understand, although 50% is a heck of deal.Let me check with my supervisor to see if there is any other promo's you would be able to take advantage of . 
 + 
 +(hold - 90secs) 
 + 
 +I have spoken to my manager and he has advised me that they would really like you to be able to take advantage of this product , as such I have been authorized to discount it even further to 66% off. That would be only $29.95! You will not find that price anywhere else. Would you like me to go ahead and register you for this p 
 + 
 + 
 +**NOTE** 
 +When speaking with the customer and they happen to say:  
 + 
 +"I like the products but I cannot afford it."  
 +This is a big opening for a sale. Customer is clearly showing interest in the product, now its just a matter of negotiating the best price. 
 + 
 + 
 +**PROCEDURE**
  
 If your customer accepts your offer then go to Cancels/Extensions sheet to set the **PRODUCT PRICE** and **REBILL DATE** per each steps. (You could also notify the stand by senior agents and they will be able do the changes through other portal) If your customer accepts your offer then go to Cancels/Extensions sheet to set the **PRODUCT PRICE** and **REBILL DATE** per each steps. (You could also notify the stand by senior agents and they will be able do the changes through other portal)
Line 24: Line 55:
  
  
-**IMPORTANT:** Always ask customer their preferred re-bill date, you **do not** need to set the dates with two days intervals for multiple products,+**IMPORTANT:** Always ask customer their preferred re-bill date, you **do not** need to set the dates with two days intervals for multiple products. Same is best.
  
howto/lifetime_discount.1751645624.txt.gz · Last modified: 2025/07/04 16:13 by 216.73.217.3

Page Tools

Donate Powered by PHP Valid HTML5 Valid CSS Driven by DokuWiki