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--- howto:lifetime_discount [2025/11/05 04:48]
216.73.216.151 old revision restored (2025/09/16 16:47)
+++ howto:lifetime_discount [2025/11/05 10:05] (current)
216.73.216.151 old revision restored (2025/11/05 04:57)
@@ Line 5: / Line 5: @@
 In this case we can try to keep them on a subscription by offering them a life-time discount.
-**===== Start with some initial probing questions: =====**
+===== Start with some initial probing questions: =====
   * May I know the reason you want to cancel? Is that about the price?
@@ Line 14: / Line 14: @@
-**Talk Track** //I understand. These are premium products and their price point might not work for everyone. However, I do see on my computer that that the manufacturer is currently running a promotion and is offering this product line at 50% off. You are eligible for this discounted price and would only be paying $49.95. Does that work for you?
+**Talk Track:** //I understand. These are premium products and their price point might not work for everyone. However, I do see on my computer that that the manufacturer is currently running a promotion . You are eligible for this discounted price and would only be paying $xx - First Level) . Does that work for you?//
 **Customer : "I will call back if I decided to accept this offer"**
-Although we would always make this offer at any time. To finalize, you must try to press urgency for them to accept the deal today.
-**Talk Track** //I do understand that you are not able to decide right now. However, please be aware that I cannot guarantee how long this promotion will still be available for. Just so you know, you can always cancel your subscription at anytime if you change you mind. Should I sign you up for this promotion so you can lock in this price today. //
+__**Although we would always make this offer at any time. To finalize, you must try to press urgency for them to accept the deal today.**__
-**Customer : "This is still too expensive"**
-**Talk Track** //I understand, although 50% is a heck of deal.Let me check with my supervisor to see if there is any other promo's you would be able to take advantage of .
+**Talk Track:** //I do understand that you are not able to decide right now. However, please be aware that I cannot guarantee how long this promotion will still be available for. Just so you know, you can always cancel your subscription at anytime if you change you mind. Should I sign you up for this promotion so you can lock in this price today. //
-(hold - 90secs)
-I have spoken to my manager and he has advised me that they would really like you to be able to take advantage of this product , as such I have been authorized to discount it even further to 66% off. That would be only $29.95! You will not find that price anywhere else. Would you like me to go ahead and register you for this promotion?
+**Customer : "This is still too expensive"**
+**Talk Track:** //I understand, although that price is a heck of deal.Let me check with my supervisor to see if there is any other promo's you would be able to take advantage of.//
+(hold - 90secs)
+**Talk Track:** //I have spoken to my manager and he has advised me that they would really like you to be able to take advantage of this product , as such I have been authorized to discount it even further. That would be only ($xx - Second level) ! You will not find that price anywhere else. Would you like me to go ahead and register you for this program.//
-==== Always offer the higher price point first. ====
+**NOTE:**
-  * 25% = $67.00
+When speaking with the customer and they happen to say:
-  * 50% = $45.00
-  * 65% = $32.00
-  * 80% = $20.00
+//**"I like the products but I cannot afford it."**////
+This is a big opening for a sale. Customer is clearly showing interest in the product, now its just a matter of negotiating the best price.
-**NOTE**
-When speaking with the customer and they happen to say:
-===== "I like the products but I cannot afford it." =====
-This is a big opening for a sale. Customer is clearly showing interest in the product, now its just a matter of negotiating the best price.
-**PROCEDURE**
+__**PROCEDURE**__
 If your customer accepts your offer then go to Cancels/Extensions sheet to set the **PRODUCT PRICE** and **REBILL DATE** per each steps. (You could also notify the stand by senior agents and they will be able do the changes through other portal)
 {{:howto:lifetimediscount.jpg|}}
 __//Example: Customer ordered three items and all got a trial conversion. Seek for assistance if you encounter dissimilar scenario. //__
-**IMPORTANT:** Always ask customer their preferred re-bill date, you **do not** need to set the dates with two days intervals for multiple products.
+__**IMPORTANT:**__ Always ask customer their preferred re-bill date, you **do not** need to set the dates with two days intervals for multiple products. Same is best.

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