Differences

This shows you the differences between two versions of the page.

--- howto:refund [2025/07/04 16:17]
216.73.217.3 old revision restored (2024/09/11 10:24)
+++ howto:refund [2025/07/04 16:18] (current)
216.73.217.3 old revision restored (2024/09/11 12:28)
@@ Line 3: / Line 3: @@
 __We will only issue a direct refund if:__
-.  The customer is using buzzwords.
+  * The customer is using [[general:buzzwords|buzzwords]].
+  * The customer has [[howto:bill|accepted an offer]] to keep the product instead of returning it (the remainder is being refunded).
-.  The customer has accepted an offer to keep the product instead of returning it.
+  * The customer wants to cancel and the order is in //Hold// status and has not yet shipped.
+  * The customer has shipped the product back to us without an RMA number and we have [[howto:return_status|confirmed receipt in FAFS.]]
 ---
-If the customer wants to return their merchandise for a refund, then you must guide them through our [[howto:rma|RMA process]].
+__IMPORTANT__: If the customer wants to return their merchandise for a refund, then you must guide them through our [[howto:rma|RMA process]].
 ---

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