User Tools
howto:refund
Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
|
howto:refund [2024/09/12 20:29] 47.128.40.90 old revision restored (2020/01/10 22:54) |
howto:refund [2025/05/26 05:35] (current) 20.171.207.86 old revision restored (2024/09/11 10:24) |
||
|---|---|---|---|
| Line 3: | Line 3: | ||
| __We will only issue a direct refund if:__ | __We will only issue a direct refund if:__ | ||
| - | * The customer is using [[general:buzzwords|buzzwords]]. | + | 1. |
| - | | + | |
| - | * The customer wants to cancel and the order is in //Hold// status and has not yet shipped. | + | 2. The customer has accepted an offer to keep the product instead of returning it. |
| - | * The customer has shipped the product back to us without an RMA number and we have [[howto: | + | |
| --- | --- | ||
| - | If the customer wants to return their merchandise for a refund, then you must guide them through our [[howto: | + | If the customer wants to return their merchandise for a refund, then you must guide them through our [[howto: |
| --- | --- | ||
| - | __IMPORTANT__: | + | If processing multiple refunds, always refund the full amount for a single transaction before moving on to the next one. This helps us in the case of a dispute with the bank. |
| //For example:// | //For example:// | ||
howto/refund.1726172951.txt.gz · Last modified: 2024/09/12 20:29 by 47.128.40.90
