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howto:refund
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howto:refund [2025/05/26 05:35] 20.171.207.86 old revision restored (2024/09/10 23:02) |
howto:refund [2025/05/26 05:35] (current) 20.171.207.86 old revision restored (2024/09/11 10:24) |
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| If the customer wants to return their merchandise for a refund, then you must guide them through our [[howto: | If the customer wants to return their merchandise for a refund, then you must guide them through our [[howto: | ||
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| + | --- | ||
| If processing multiple refunds, always refund the full amount for a single transaction before moving on to the next one. This helps us in the case of a dispute with the bank. | If processing multiple refunds, always refund the full amount for a single transaction before moving on to the next one. This helps us in the case of a dispute with the bank. | ||
| - | For example: | + | //For example:// |
| - | Charge for bottle 1 = 89.47 | + | Charge for bottle 1 = 89.47 |
| - | Charge for bottle 2 = 89.47 | + | |
| - | If you are refunding both charges, minus $9 restocking fee per bottle, the total refund amount is $160.94 (80.47 x 2). The refund should look like this: | + | //If you are refunding both charges, minus $9 restocking fee per bottle, the total refund amount is $160.94 (80.47 x 2). The refund should look like this:// |
| - | Charge for bottle 1 = 89.47 > Refund amount: | + | Charge for bottle 1 = 89.47 > Refund amount: |
| - | Charge for bottle 2 = 89.47 > Refund amount: | + | |
| --- | --- | ||
| - | To issue a refund: | + | ===== To issue a refund: |
| 1. Under the **Transactions** tab in the CRM, identify the transaction that will be used for the refund. | 1. Under the **Transactions** tab in the CRM, identify the transaction that will be used for the refund. | ||
howto/refund.1748237707.txt.gz · Last modified: 2025/05/26 05:35 by 20.171.207.86
