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howto:refund
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howto:refund [2025/07/04 15:29] 216.73.217.3 old revision restored (2024/09/12 20:29) |
howto:refund [2025/07/05 00:59] (current) 216.73.217.3 old revision restored (2025/07/04 16:17) |
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| __We will only issue a direct refund if:__ | __We will only issue a direct refund if:__ | ||
| - | * The customer is using [[general:buzzwords|buzzwords]]. | + | 1. |
| - | | + | |
| - | * The customer wants to cancel and the order is in //Hold// status and has not yet shipped. | + | 2. The customer has accepted an offer to keep the product instead of returning it. |
| - | * The customer has shipped the product back to us without an RMA number and we have [[howto: | + | |
| --- | --- | ||
| - | If the customer wants to return their merchandise for a refund, then you must guide them through our [[howto: | + | If the customer wants to return their merchandise for a refund, then you must guide them through our [[howto: |
| --- | --- | ||
| - | __IMPORTANT__: | + | If processing multiple refunds, always refund the full amount for a single transaction before moving on to the next one. This helps us in the case of a dispute with the bank. |
| //For example:// | //For example:// | ||
howto/refund.1751642964.txt.gz · Last modified: 2025/07/04 15:29 by 216.73.217.3
