Differences

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--- howto:refund [2025/07/04 15:53]
216.73.217.3 old revision restored (2024/09/11 02:12)
+++ howto:refund [2025/07/05 00:59] (current)
216.73.217.3 old revision restored (2025/07/04 16:17)
@@ Line 3: / Line 3: @@
 __We will only issue a direct refund if:__
-  * The customer is using [[general:buzzwords|buzzwords]].
+.  The customer is using buzzwords.
-  * The customer has [[howto:bill|accepted an offer]] to keep the product instead of returning it (the remainder is being refunded).
-  * The customer wants to cancel and the order is in //Hold// status and has not yet shipped.
+.  The customer has accepted an offer to keep the product instead of returning it.
-  * The customer has shipped the product back to us without an RMA number and we have [[howto:return_status|confirmed receipt in FAFS.]]
 ---
@@ Line 14: / Line 13: @@
 ---
-__IMPORTANT__: If processing multiple refunds, always refund the full amount for a single transaction before moving on to the next one. This helps us in the case of a dispute with the bank.
+If processing multiple refunds, always refund the full amount for a single transaction before moving on to the next one. This helps us in the case of a dispute with the bank.
 //For example://

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