Differences

This shows you the differences between two versions of the page.

--- howto:refund [2025/07/04 16:02]
216.73.217.3 old revision restored (2025/05/26 05:35)
+++ howto:refund [2025/07/05 00:59] (current)
216.73.217.3 old revision restored (2025/07/04 16:17)
@@ Line 10: / Line 10: @@
 If the customer wants to return their merchandise for a refund, then you must guide them through our [[howto:rma|RMA process]].
+---
 If processing multiple refunds, always refund the full amount for a single transaction before moving on to the next one. This helps us in the case of a dispute with the bank.
-For example:
+//For example://
-Charge for bottle 1 = 89.47
+   Charge for bottle 1 = 89.47
-Charge for bottle 2 = 89.47
+   Charge for bottle 2 = 89.47
-If you are refunding both charges, minus $9 restocking fee per bottle, the total refund amount is $160.94 (80.47 x 2). The refund should look like this:
+//If you are refunding both charges, minus $9 restocking fee per bottle, the total refund amount is $160.94 (80.47 x 2). The refund should look like this://
-Charge for bottle 1 = 89.47 > Refund amount: 71.47
+   Charge for bottle 1 = 89.47 > Refund amount: 89.47
-Charge for bottle 2 = 89.47 > Refund amount: 89.47
+   Charge for bottle 2 = 89.47 > Refund amount: 71.47
 ---
-To issue a refund:
+===== To issue a refund: =====
 .  Under the **Transactions** tab in the CRM, identify the transaction that will be used for the refund.

Dial Customer Solutions Internal CS Wiki