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howto:refund
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howto:refund [2025/09/16 16:43] 216.73.216.115 old revision restored (2025/07/04 15:20) |
howto:refund [2025/09/16 22:07] (current) 216.73.216.115 old revision restored (2025/09/16 16:46) |
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| 2. The customer has accepted an offer to keep the product instead of returning it. | 2. The customer has accepted an offer to keep the product instead of returning it. | ||
| - | |||
| - | 3. The order is in //Hold// status and has not yet shipped. | ||
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| Line 17: | Line 15: | ||
| If processing multiple refunds, always refund the full amount for a single transaction before moving on to the next one. This helps us in the case of a dispute with the bank. | If processing multiple refunds, always refund the full amount for a single transaction before moving on to the next one. This helps us in the case of a dispute with the bank. | ||
| - | //For example:// | + | For example: |
| - | Charge for bottle 1 = 89.47 | + | Charge for bottle 1 = 89.47 |
| - | | + | Charge for bottle 2 = 89.47 |
| - | //If you are refunding both charges, minus $9 restocking fee per bottle, the total refund amount is $160.94 (80.47 x 2). The refund should look like this:// | + | If you are refunding both charges, minus $9 restocking fee per bottle, the total refund amount is $160.94 (80.47 x 2). The refund should look like this: |
| - | Charge for bottle 1 = 89.47 > Refund amount: | + | Charge for bottle 1 = 89.47 > Refund amount: |
| - | | + | Charge for bottle 2 = 89.47 > Refund amount: |
| --- | --- | ||
| - | ===== To issue a refund: | + | To issue a refund: |
| 1. Under the **Transactions** tab in the CRM, identify the transaction that will be used for the refund. | 1. Under the **Transactions** tab in the CRM, identify the transaction that will be used for the refund. | ||
howto/refund.1758041033.txt.gz · Last modified: 2025/09/16 16:43 by 216.73.216.115
