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howto:refund
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howto:refund [2025/11/05 06:21] 216.73.216.151 old revision restored (2025/09/16 16:43) |
howto:refund [2025/11/05 10:45] (current) 216.73.216.151 old revision restored (2025/11/05 06:24) |
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| __We will only issue a direct refund if:__ | __We will only issue a direct refund if:__ | ||
| - | * The customer is using [[general:buzzwords|buzzwords]]. | + | 1. |
| - | | + | |
| - | * The customer wants to cancel and the order is in //Hold// status and has not yet shipped. | + | 2. The customer has accepted an offer to keep the product instead of returning it. |
| - | * The customer has shipped the product back to us without an RMA number and we have [[howto: | + | |
| --- | --- | ||
| - | If the customer wants to return their merchandise for a refund, then you must guide them through our [[howto: | + | If the customer wants to return their merchandise for a refund, then you must guide them through our [[howto: |
| + | --- | ||
| - | __IMPORTANT__: | + | If processing multiple refunds, always refund the full amount for a single transaction before moving on to the next one. This helps us in the case of a dispute with the bank. |
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| + | //For example:// | ||
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| + | //If you are refunding both charges, minus $9 restocking fee per bottle, the total refund amount is $160.94 (80.47 x 2). The refund should look like this:// | ||
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| + | --- | ||
| ===== To issue a refund: ===== | ===== To issue a refund: ===== | ||
howto/refund.1762323709.txt.gz · Last modified: 2025/11/05 06:21 by 216.73.216.151
