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--- howto:refund [2025/11/05 06:24]
216.73.216.151 old revision restored (2025/09/16 16:43)
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-====== How to issue a direct refund ======
-__We will only issue a direct refund if:__
-.  The customer is using buzzwords.
-.  The customer has accepted an offer to keep the product instead of returning it.
----
-If the customer wants to return their merchandise for a refund, then you must guide them through our [[howto:rma|RMA process]].
----
-If processing multiple refunds, always refund the full amount for a single transaction before moving on to the next one. This helps us in the case of a dispute with the bank.
-//For example://
-   Charge for bottle 1 = 89.47
-   Charge for bottle 2 = 89.47
-//If you are refunding both charges, minus $9 restocking fee per bottle, the total refund amount is $160.94 (80.47 x 2). The refund should look like this://
-   Charge for bottle 1 = 89.47 > Refund amount: 89.47
-   Charge for bottle 2 = 89.47 > Refund amount: 71.47
----
-===== To issue a refund: =====
-.  Under the **Transactions** tab in the CRM, identify the transaction that will be used for the refund.
-.  Click **Actions > Refund**.
-{{:howto:refund3.png|}}
-.  Enter the **Refunded Amount** and click **Refund**.
-{{:howto:refund4.png|}}

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