User Tools
howto:refund
Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
|
howto:refund [2025/12/20 05:19] 216.73.216.15 old revision restored (2025/11/05 06:24) |
— (current) | ||
|---|---|---|---|
| Line 1: | Line 1: | ||
| - | ====== How to issue a direct refund ====== | ||
| - | |||
| - | __We will only issue a direct refund if:__ | ||
| - | |||
| - | 1. The customer is using buzzwords. | ||
| - | |||
| - | 2. The customer has accepted an offer to keep the product instead of returning it. | ||
| - | |||
| - | --- | ||
| - | |||
| - | If the customer wants to return their merchandise for a refund, then you must guide them through our [[howto: | ||
| - | |||
| - | --- | ||
| - | |||
| - | If processing multiple refunds, always refund the full amount for a single transaction before moving on to the next one. This helps us in the case of a dispute with the bank. | ||
| - | |||
| - | //For example:// | ||
| - | |||
| - | //Charge for bottle 1 = 89.47// | ||
| - | //Charge for bottle 2 = 89.47// | ||
| - | |||
| - | //If you are refunding both charges, minus $9 restocking fee per bottle, the total refund amount is $160.94 (80.47 x 2). The refund should look like this:// | ||
| - | |||
| - | //Charge for bottle 1 = 89.47 > Refund amount: 71.47// | ||
| - | //Charge for bottle 2 = 89.47 > Refund amount: 89.47// | ||
| - | |||
| - | --- | ||
| - | |||
| - | ===== To issue a refund: ===== | ||
| - | |||
| - | 1. Under the **Transactions** tab in the CRM, identify the transaction that will be used for the refund. | ||
| - | |||
| - | 2. Click **Actions > Refund**. | ||
| - | |||
| - | {{: | ||
| - | |||
| - | 3. Enter the **Refunded Amount** and click **Refund**. | ||
| - | |||
| - | {{: | ||
howto/refund.1766207977.txt.gz · Last modified: 2025/12/20 05:19 by 216.73.216.15
