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--- howto:return_status [2025/09/16 14:42]
216.73.216.115 old revision restored (2025/07/04 15:40)
+++ howto:return_status [2025/11/05 03:05] (current)
216.73.216.151 old revision restored (2025/08/21 08:23)
@@ Line 1: / Line 1: @@
-====== How to see the status of a return ======
+======== CHECK RETURN STATUS =======
-If a product has been sent to our returns facility, it will be tracked in //**FAFS**//. This will not tell you whether the refund has been issued yet, only whether it has arrived. Check the CRM to see if a refund has been issued.
+Even it is still not beyond the promised ETA, customer might contact to check the return status.
-Refunds are only issued automatically within 5 business days for shipments that included an RMA number. It may take an additional 2-3 days for the refund to appear on the bank statement.
-.  Login to **//FAFS//**.
+Here are some steps to check their returns.
-  * Link: [[http://fafs.us/]]
+**__Warehouse #__1 : FFP Fulfillment (Fulfillment.com / Fulfillment.com_V2)**
-  * Login: GoldINK
-  * Password: Media123!
-.  Click **Reporting > Warehouse Return Detail Report**.
+**Open FFP's Return tracker:**
-.  Set your **Start Date** and **End Date**.
+[[https://docs.google.com/spreadsheets/d/1vsJ9Ss2TyLZdaYaJO5Jh0vQRDcCEe6i6IbXS7QKqcGk/edit#gid=704672224]]
-{{:howto:fafs.png|}}
+CTRL+F to search, you can use some information available on KNK.
+  * Order number
+  * Issued RMA
+  * First name Initial + Last name + City abbreviation (eg. K. Smith NM)
+**Talk Tracks:**
+**A.** __Customer returned the items for refund__
+**RETURNED:** //"I see here that the items has been returned. I will now process the total refund of $XX.XX. It should reflect back to your account depending on your bank processing time. Thank you!"//
+**NOT YET RETURNED:** //"I do not see any record that the items has been returned. As promised we will process your refund once we received the items back. It could take 10-15 banking days." -- __**OR**__ [[reasons:where_is_refund| ask for a tracking number and check with USPS website]] //
+__**B.** Customer returned the trial items to opt out of the program__
+**RETURNED:** //"I see here that the items has been returned. I will now cancel your subscription and you will no longer receive any products and charges. Thank you!"//
+**NOT YET RETURNED:** //"I do not see record that the items has been returned. As promised we will cancel your subscription once we received the items back. We did extend your trial last time you called/emails us, so please do not worry you won't be charged. -- __**OR**__ [[reasons:where_is_refund| ask for a tracking number and check with USPS website]] "//
-.  Click **Search**.
-You can search this page by name or order number.

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