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--- howto:return_status [2025/09/16 14:42]
216.73.216.115 old revision restored (2025/07/04 15:40)
+++ howto:return_status [2025/09/22 04:55] (current)
66.249.66.164 old revision restored (2025/09/16 14:42)
@@ Line 1: / Line 1: @@
-====== How to see the status of a return ======
+======== CHECK RETURN STATUS =======
-If a product has been sent to our returns facility, it will be tracked in //**FAFS**//. This will not tell you whether the refund has been issued yet, only whether it has arrived. Check the CRM to see if a refund has been issued.
+Even it is still not beyond the promised ETA, customer might contact to check the return status.
-Refunds are only issued automatically within 5 business days for shipments that included an RMA number. It may take an additional 2-3 days for the refund to appear on the bank statement.
-.  Login to **//FAFS//**.
+Here are steps to check their returns.
+**__Warehouse #__1 : FFP Fulfillment (Fulfillment.com / Fulfillment.com_V2)**
+**Open FFP's Return tracker:**
+[[https://docs.google.com/spreadsheets/d/1vsJ9Ss2TyLZdaYaJO5Jh0vQRDcCEe6i6IbXS7QKqcGk/edit#gid=0]]
+CTRL+F to search, you can use some information available on KNK.
+  * Order number
+  * Issued RMA
+  * First name Initial + Last name + City abbreviation (eg. K. Smith NM)
+//
+**If no record found**//
+  * Return for refund
+**Talk Track:** // hahhajhahahhaha //
-  * Link: [[http://fafs.us/]]
-  * Login: GoldINK
-  * Password: Media123!
-.  Click **Reporting > Warehouse Return Detail Report**.
-.  Set your **Start Date** and **End Date**.
-{{:howto:fafs.png|}}
-.  Click **Search**.
-You can search this page by name or order number.

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