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--- howto:return_status [2026/02/04 04:33]
216.73.216.182 old revision restored (2025/12/20 07:04)
+++ howto:return_status [2026/02/04 07:29] (current)
216.73.216.182 old revision restored (2026/02/04 04:38)
@@ Line 1: / Line 1: @@
-======== CHECK RETURN STATUS =======
+====== How to see the status of a return ======
-Even it is still not beyond the promised ETA, customer might contact to check the return status.
+If a product has been sent to our returns facility, it will be tracked in //**FAFS**//. This will not tell you whether the refund has been issued yet, only whether it has arrived. Check the CRM to see if a refund has been issued.
+Refunds are only issued automatically within 5 business days for shipments that included an RMA number. It may take an additional 2-3 days for the refund to appear on the bank statement.
-Here are steps to check their returns.
+.  Login to **//FAFS//**.
-**__Warehouse #__1 : FFP Fulfillment (Fulfillment.com / Fulfillment.com_V2)**
+  * Link: [[http://fafs.us/]]
+  * Login: GoldINK
+  * Password: Media123!
-**Open FP's Return or RMA tracker:**
+.  Click **Reporting > Warehouse Return Detail Report**.
-[[https://docs.google.com/spreadsheets/d/1vsJ9Ss2TyLZdaYaJO5Jh0vQRDcCEe6i6IbXS7QKqcGk/edit#gid=0]]
+.  Set your **Start Date** and **End Date**.
+{{:howto:fafs.png|}}
+.  Click **Search**.
+You can search this page by name or order number.

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