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howto:rma
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howto:rma [2026/02/04 04:36] 216.73.216.182 old revision restored (2025/11/11 13:29) |
howto:rma [2026/02/04 04:36] (current) 216.73.216.182 old revision restored (2025/11/08 03:22) |
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| 2. Select the items to be returned. | 2. Select the items to be returned. | ||
| - | __If the customer is in the Trial and has not been billed:__ Leave the **Issue refund** option unchecked. | + | __If the customer is in the Trial and has not been billed:__ Leave the **Issue refund** option unchecked. Make sure to [[howto: |
| __If the customer is returning the item(s) for a refund:__ Check **Issue refund** and enter the refund amount (remember to deduct the $9 restocking fee). | __If the customer is returning the item(s) for a refund:__ Check **Issue refund** and enter the refund amount (remember to deduct the $9 restocking fee). | ||
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| 3. Click **Issue RMA**. | 3. Click **Issue RMA**. | ||
| - | 4. | + | The customer will be sent an email with RMA instructions. You may also provide the RMA number and instructions now: |
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| + | **Talk Track:** //Please clearly mark your RMA number on both the inside and outside of the package. We also recommend obtaining a tracking number for the shipment. Send to:// | ||
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| + | 850 E Lime St. | ||
| + | Suite 2001 | ||
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| + | //Refunds will be issued within 5 days of delivery at our returns center.// | ||
howto/rma.txt · Last modified: 2026/02/04 04:36 by 216.73.216.182
