User Tools
howto:rma
Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
|
howto:rma [2024/10/14 01:51] 66.249.66.164 old revision restored (2024/09/12 18:28) |
— (current) | ||
|---|---|---|---|
| Line 1: | Line 1: | ||
| - | ====== How to issue an RMA ====== | ||
| - | Customers must follow our RMA process to return merchandise. | ||
| - | |||
| - | 1. Under the **Fulfillments** tab, click **Actions > Issue RMA**. | ||
| - | |||
| - | 2. Select the items to be returned. | ||
| - | |||
| - | __If the customer is in the Trial and has not been billed:__ Leave the **Issue refund** option unchecked. | ||
| - | |||
| - | __If the customer is returning the item(s) for a refund:__ Check **Issue refund** and enter the refund amount (remember to deduct the $9 restocking fee). | ||
| - | |||
| - | {{: | ||
| - | |||
| - | |||
| - | 3. Click **Issue RMA**. | ||
| - | |||
| - | 4. The customer will be sent an email with RMA instructions. You may also provide the RMA number and instructions now. | ||
howto/rma.1728870687.txt.gz ยท Last modified: 2024/10/14 01:51 by 66.249.66.164
