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howto:rma
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| - | ====== How to issue an RMA ====== | ||
| - | Customers must follow our RMA process to return merchandise. | ||
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| - | 1. Under the **Fulfillments** tab, click **Actions > Issue RMA**. | ||
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| - | 2. Select the items to be returned. | ||
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| - | __If the customer is in the Trial and has not been billed:__ Leave the **Issue refund** option unchecked. | ||
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| - | __If the customer is returning the item(s) for a refund:__ Check **Issue refund** and enter the refund amount (remember to deduct the $9 restocking fee). | ||
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| - | 3. Click **Issue RMA**. | ||
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| - | 4. The customer will be sent an email with RMA instructions. You may also provide the RMA number and instructions now. | ||
howto/rma.1728955069.txt.gz ยท Last modified: 2024/10/15 01:17 by 66.249.66.162
