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--- howto:rma [2024/10/30 11:49]
66.249.66.164 old revision restored (2020/01/08 21:37)
+++ — (current)
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-====== How to issue an RMA ======
-Customers must follow our RMA process to return merchandise.
-.  Under the **Fulfillments** tab, click **Actions > Issue RMA**.
-.  Select the items to be returned.
-__If the customer is in the Trial and has not been billed:__ Leave the **Issue refund** option unchecked. Make sure to [[howto:extend_trial|extend their trial end date]].
-__If the customer is returning the item(s) for a refund:__ Check **Issue refund** and enter the refund amount (remember to deduct the $9 restocking fee).
-{{:howto:issue_rma.png|}}
-.  Click **Issue RMA**.
-The customer will be sent an email with RMA instructions. You may also provide the RMA number and instructions now:
-**Talk Track:** //Please clearly mark your RMA number on both the inside and outside of the package. We also recommend obtaining a tracking number for the shipment. Send to://
-E Lime St.
-   Suite 2001
-   Tarpon Springs, FL, 34688
-//Refunds will be issued within 5 days of delivery at our returns center.//

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