Differences

This shows you the differences between two versions of the page.

--- howto:rma [2025/09/16 16:35]
216.73.216.115 old revision restored (2025/07/04 15:29)
+++ howto:rma [2025/11/05 01:05] (current)
216.73.216.151 old revision restored (2025/09/16 22:07)
@@ Line 9: / Line 9: @@
 __If the customer is in the Trial and has not been billed:__ Leave the **Issue refund** option unchecked. Make sure to [[howto:extend_trial|extend their trial end date]].
-__If the customer is returning the item(s) for a refund:__ Check **Issue refund** and enter the refund amount (remember to deduct the $9 restocking fee).
+__If the customer is returning the item(s) for a refund:__ Leave the **Issue refund** option unchecked, you do not need to set a refund value. Just make sure to include the refund amount to be issued on your notes (remember to deduct the $9 restocking fee).
 {{:howto:issue_rma.png|}}
@@ Line 20: / Line 20: @@
 **Talk Track:** //Please clearly mark your RMA number on both the inside and outside of the package. We also recommend obtaining a tracking number for the shipment. Send to://
-E Lime St.
+   Attn: RETURNS - PRODUCT NAME (Simply Restore, Revellier, Naturally Inspired, Vialift XL, etc)
-   Suite 2001
+Abercorn St.
-   Tarpon Springs, FL, 34688
+   Unit 61553
+   Savannah, GA, 31419
 //Refunds will be issued within 10 business days of delivery at our returns center.//

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