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--- howto:rma [2025/11/05 03:45]
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+++ howto:rma [2025/11/23 11:57] (current)
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+====== How to issue an RMA ======
+Customers must follow our RMA process to return merchandise.
+.  Under the **Fulfillments** tab, click **Actions > Issue RMA**.
+.  Select the items to be returned.
+__If the customer is in the Trial and has not been billed:__ Leave the **Issue refund** option unchecked.
+__If the customer is returning the item(s) for a refund:__ Check **Issue refund** and enter the refund amount (remember to deduct the $9 restocking fee).
+{{:howto:issue_rma.png|}}
+.  Click **Issue RMA**.
+The customer will be sent an email with RMA instructions. You may also provide the RMA number and instructions now:
+Please clearly mark your RMA number on both the inside and outside of the package. We also recommend obtaining a tracking number for the shipment. Send to:
+E Lime St.
+Suite 2001
+Tarpon Springs, FL, 34688
+Refunds will be issued within 5 days of delivery at our returns center.

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