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howto:rma
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| - | ====== How to issue an RMA ====== | + | t |
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| - | Customers must follow our RMA process to return merchandise. | + | |
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| - | 1. Under the **Fulfillments** tab, click **Actions > Issue RMA**. | + | |
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| - | 2. Select the items to be returned. | + | |
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| - | __If the customer is in the Trial and has not been billed:__ Leave the **Issue refund** option unchecked. | + | |
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| - | __If the customer is returning the item(s) for a refund:__ Check **Issue refund** and enter the refund amount (remember to deduct the $9 restocking fee). | + | |
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| - | 3. Click **Issue RMA**. | + | |
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| - | 4. The customer will be sent an email with RMA instructions. You may also provide the RMA number and instructions now. | + | |
howto/rma.1774141704.txt.gz · Last modified: 2026/03/22 01:08 by 216.73.216.145
