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howto:rma
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| - | ====== How to issue an RMA ====== | ||
| - | Customers must follow our RMA process to return merchandise. | ||
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| - | 1. Under the **Fulfillments** tab, click **Actions > Issue RMA**. | ||
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| - | 2. Select the items to be returned. | ||
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| - | __If the customer is in the Trial and has not been billed:__ Leave the **Issue refund** option unchecked. | ||
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| - | __If the customer is returning the item(s) for a refund:__ Check **Issue refund** and enter the refund amount (remember to deduct the $9 restocking fee). | ||
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| - | {{: | ||
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| - | 3. Click **Issue RMA**. | ||
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| - | The customer will be sent an email with RMA instructions. You may also provide the RMA number and instructions now: | ||
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| - | Please clearly mark your RMA number on both the inside and outside of the package. We also recommend obtaining a tracking number for the shipment. Send to: | ||
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| - | 850 E Lime St. | ||
| - | Suite 2001 | ||
| - | Tarpon Springs, FL, 34688 | ||
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| - | Refunds will be issued within 5 days of delivery at our returns center. | ||
howto/rma.1778076995.txt.gz · Last modified: 2026/05/06 14:16 by 216.73.217.110
