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qa:overview
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qa:overview [2024/09/13 08:57] 47.128.46.152 old revision restored (2020/02/04 18:33) |
qa:overview [2025/07/04 06:23] (current) 216.73.217.3 old revision restored (2025/06/25 10:00) |
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| * **Confirm Identity** - At least 2 personal details must be confirmed. | * **Confirm Identity** - At least 2 personal details must be confirmed. | ||
| - | * **Recap & Close** - The agent must end the call by re-stating how they resolved the issue and asking if they can help any further. For example: | + | * **Closing** - The agent must end the call by asking if they can help any further. For example: |
| - | **Talk Track:** //I have cancelled your subscription and you will not incur any further charges. | + | **Talk Track:** //Is there anything else I can assist you with? Have a nice day, goodbye.// |
| ===== Processes ===== | ===== Processes ===== | ||
qa/overview.1726217827.txt.gz ยท Last modified: 2024/09/13 08:57 by 47.128.46.152
