Differences

This shows you the differences between two versions of the page.

--- qa:overview [2025/09/16 18:32]
216.73.216.115 old revision restored (2025/07/05 04:20)
+++ qa:overview [2025/09/16 18:43] (current)
216.73.216.115 old revision restored (2025/07/05 04:13)
@@ Line 22: / Line 22: @@
   * **Call Back** - Our [[general:managing_call_backs|callback process]] must be followed. The agent must provide an ETA for hearing back and stick to it.
   * **Accuracy** - The agent must follow the processes outlined in our [[:start|wiki]].
-  * **Offers & Cancellation Confirm** - The agent should [[general:making_offers|make approriate offers]] to the customer to settle the matter. When appropriate they should confirm that there will be no further charges.
+  * **Offers** - The agent should [[general:making_offers|make approriate offers]] to the customer to settle the matter.
   * **Notes** - The agent must follow the correct [[howto:add_notes|process for entering a Note]] into our CRM.

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