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qa:overview

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qa:overview [2026/08/05 02:10]
216.73.216.146 old revision restored (2026/05/06 14:04) 		qa:overview [2026/08/05 03:39] (current)
216.73.216.146 old revision restored (2026/05/06 14:04)
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   * **Call Back** - Our [[general:managing_call_backs|callback process]] must be followed. The agent must provide an ETA for hearing back and stick to it.   * **Call Back** - Our [[general:managing_call_backs|callback process]] must be followed. The agent must provide an ETA for hearing back and stick to it.
   * **Accuracy** - The agent must follow the processes outlined in our [[:start|wiki]].   * **Accuracy** - The agent must follow the processes outlined in our [[:start|wiki]].
-  * **Offers & Cancellation Confirm** - The agent should [[general:making_offers|make approriate offers]] to the customer to settle the matter. When appropriate they should confirm that there will be no further charges.+  * **Offers** - The agent should [[general:making_offers|make approriate offers]] to the customer to settle the matter.
   * **Notes** - The agent must follow the correct [[howto:add_notes|process for entering a Note]] into our CRM.   * **Notes** - The agent must follow the correct [[howto:add_notes|process for entering a Note]] into our CRM.
  
qa/overview.1785895838.txt.gz · Last modified: 2026/08/05 02:10 by 216.73.216.146

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