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--- reasons:cancel_my_order [2025/06/27 16:51]
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-====== I want to cancel my order ======
-Familiarize yourself with their account in the CRM and [[howto:check_delivery|check the status of their most recent order]]. [[howto:cancel|Cancel their subscription]] to prevent further shipments from being sent.
-__If the order **Status** is on //Hold//:__
-[[general:making_offers|Make an offer]] to keep the sale active. If your offers are not accepted, the [[howto:cancel_order|order can be cancelled]] and a refund issued.
-**Talk Track:** //We have just started a seasonal promotion - would you be interested in keeping your order at only $XYZ per item? No problem, your order has not yet left our facility so I have cancelled your subscription and refunded all charges to your card.//
-__If the customer is on a trial:__
-They will need to [[howto:rma|return the product]] to avoid being charged or [[general:making_offers|accept an offer]].
-**Talk Track:** //I have cancelled your subscription. Would you like to keep the product or ship it back to us? I can make you special offer today if you would like to keep it and avoid shipping the product back.//
-__If the customer is no longer on the trial:__
-You can [[howto:cancel|cancel their subscription]] and they will not receive any further orders.
-**Talk Track:** //I have cancelled your subscription and you will not be shipped any further orders.//

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