Dial Customer Solutions Internal CS Wiki

User Tools

Site Tools

Trace: • refund • check_hold_on_crm • upload_cancel_report • soft_declines • lifetime_discount • check_delivery
reasons:cancel_my_order

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
reasons:cancel_my_order [2025/09/16 15:05]
216.73.216.115 old revision restored (2025/07/04 14:14) 		reasons:cancel_my_order [2025/09/16 15:05] (current)
216.73.216.115 old revision restored (2025/07/04 14:16)
Line 1: Line 1:
 ====== I want to cancel my order ====== ====== I want to cancel my order ======
  
-Familiarize yourself with their account in the CRM and [[howto:check_delivery|check the status of their most recent order]].+Familiarize yourself with their account in the CRM and [[howto:check_delivery|check the status of their most recent order]]. [[howto:cancel|Cancel their subscription]] to prevent further shipments from being sent.
  
 If the order **Status** is on //Hold//, [[general:making_offers|make an offer]] to keep the sale active. If your offers are not accepted, the [[howto:cancel_order|order can be cancelled]] and a refund issued.  If the order **Status** is on //Hold//, [[general:making_offers|make an offer]] to keep the sale active. If your offers are not accepted, the [[howto:cancel_order|order can be cancelled]] and a refund issued. 
 +
 +**Talk Track:** //We have just started a seasonal promotion - would you be interested in keeping your order at only $____ per item? No problem, your order has not yet left our facility so I have cancelled your subscription and refunded all charges to your card.//
  
 If the customer is on a trial, they will need to [[howto:rma|return the product]] to avoid being charged or [[general:making_offers|accept an offer]]. If the customer is on a trial, they will need to [[howto:rma|return the product]] to avoid being charged or [[general:making_offers|accept an offer]].
  
-If the customer is no longer on the trial, they will need to [[howto:rma|return the product]] to receive a refund. Preferably, they will [[general:making_offers|accept an offer]].+**Talk Track:** //I have cancelled your subscription. Would you like to keep the product or ship it back to us? I can make you special offer today if you would like to keep it and avoid shipping the product back.// 
 + 
 +If the customer is no longer on the trial, you can [[howto:cancel|cancel their subscription]] and they will not receive any further orders. 
 + 
 +**Talk Track:** //I have cancelled your subscription and you will not be shipped any further orders.//
reasons/cancel_my_order.txt · Last modified: 2025/09/16 15:05 by 216.73.216.115

Page Tools

Donate Powered by PHP Valid HTML5 Valid CSS Driven by DokuWiki