Differences

This shows you the differences between two versions of the page.

--- reasons:cancel_my_order [2025/06/17 15:28]
20.171.207.230 old revision restored (2025/06/17 15:18)
+++ reasons:cancel_my_order [2025/07/04 04:51] (current)
216.73.217.3 old revision restored (2025/06/27 16:51)
@@ Line 4: / Line 4: @@
 __If the order **Status** is on //Hold//:__
 [[general:making_offers|Make an offer]] to keep the sale active. If your offers are not accepted, the [[howto:cancel_order|order can be cancelled]] and a refund issued.
@@ Line 10: / Line 9: @@
 __If the customer is on a trial:__
+They will need to [[howto:rma|return the product]] to avoid being charged or [[general:making_offers|accept an offer]].
-You can [[howto:cancel|cancel their subscription]] but they will need to [[howto:rma|return the product]] to avoid being charged or [[general:making_offers|accept an offer]].
 **Talk Track:** //I have cancelled your subscription. Would you like to keep the product or ship it back to us? I can make you special offer today if you would like to keep it and avoid shipping the product back.//
 __If the customer is no longer on the trial:__
 You can [[howto:cancel|cancel their subscription]] and they will not receive any further orders.
 **Talk Track:** //I have cancelled your subscription and you will not be shipped any further orders.//

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