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reasons:cancel_my_order [2025/06/18 01:17]
20.171.207.135 old revision restored (2025/06/17 15:22) 		reasons:cancel_my_order [2025/07/04 04:51] (current)
216.73.217.3 old revision restored (2025/06/27 16:51)
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 Familiarize yourself with their account in the CRM and [[howto:check_delivery|check the status of their most recent order]]. [[howto:cancel|Cancel their subscription]] to prevent further shipments from being sent. Familiarize yourself with their account in the CRM and [[howto:check_delivery|check the status of their most recent order]]. [[howto:cancel|Cancel their subscription]] to prevent further shipments from being sent.
  
-If the order **Status** is on //Hold//, [[general:making_offers|make an offer]] to keep the sale active. If your offers are not accepted, the [[howto:cancel_order|order can be cancelled]] and a refund issued. +__If the order **Status** is on //Hold//:__ 
 +[[general:making_offers|Make an offer]] to keep the sale active. If your offers are not accepted, the [[howto:cancel_order|order can be cancelled]] and a refund issued. 
  
 **Talk Track:** //We have just started a seasonal promotion - would you be interested in keeping your order at only $XYZ per item? No problem, your order has not yet left our facility so I have cancelled your subscription and refunded all charges to your card.// **Talk Track:** //We have just started a seasonal promotion - would you be interested in keeping your order at only $XYZ per item? No problem, your order has not yet left our facility so I have cancelled your subscription and refunded all charges to your card.//
  
-If the customer is on a trial, they will need to [[howto:rma|return the product]] to avoid being charged or [[general:making_offers|accept an offer]].+__If the customer is on a trial:__ 
 +They will need to [[howto:rma|return the product]] to avoid being charged or [[general:making_offers|accept an offer]].
  
 **Talk Track:** //I have cancelled your subscription. Would you like to keep the product or ship it back to us? I can make you special offer today if you would like to keep it and avoid shipping the product back.// **Talk Track:** //I have cancelled your subscription. Would you like to keep the product or ship it back to us? I can make you special offer today if you would like to keep it and avoid shipping the product back.//
  
-If the customer is no longer on the trial, you can [[howto:cancel|cancel their subscription]] and they will not receive any further orders.+__If the customer is no longer on the trial:__ 
 +You can [[howto:cancel|cancel their subscription]] and they will not receive any further orders.
  
 **Talk Track:** //I have cancelled your subscription and you will not be shipped any further orders.// **Talk Track:** //I have cancelled your subscription and you will not be shipped any further orders.//
reasons/cancel_my_order.1750209477.txt.gz · Last modified: 2025/06/18 01:17 by 20.171.207.135

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