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reasons:cancel_my_order

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reasons:cancel_my_order [2025/09/16 15:05]
216.73.216.115 old revision restored (2025/07/04 14:16) 		reasons:cancel_my_order [2025/09/16 18:51] (current)
216.73.216.115 old revision restored (2025/09/16 15:05)
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 ====== I want to cancel my order ====== ====== I want to cancel my order ======
  
-Familiarize yourself with their account in the CRM and [[howto:check_delivery|check the status of their most recent order]]. [[howto:cancel|Cancel their subscription]] to prevent further shipments from being sent.+Familiarize yourself with their account in the CRM and [[howto:check_delivery|check the status of their most recent order]].
  
 If the order **Status** is on //Hold//, [[general:making_offers|make an offer]] to keep the sale active. If your offers are not accepted, the [[howto:cancel_order|order can be cancelled]] and a refund issued.  If the order **Status** is on //Hold//, [[general:making_offers|make an offer]] to keep the sale active. If your offers are not accepted, the [[howto:cancel_order|order can be cancelled]] and a refund issued. 
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-**Talk Track:** //We have just started a seasonal promotion - would you be interested in keeping your order at only $____ per item? No problem, your order has not yet left our facility so I have cancelled your subscription and refunded all charges to your card.// 
  
 If the customer is on a trial, they will need to [[howto:rma|return the product]] to avoid being charged or [[general:making_offers|accept an offer]]. If the customer is on a trial, they will need to [[howto:rma|return the product]] to avoid being charged or [[general:making_offers|accept an offer]].
  
-**Talk Track:** //I have cancelled your subscription. Would you like to keep the product or ship it back to us? I can make you special offer today if you would like to keep it and avoid shipping the product back.// +If the customer is no longer on the trial, they will need to [[howto:rma|return the product]] to receive a refund. Preferably, they will [[general:making_offers|accept an offer]].
- +
-If the customer is no longer on the trial, you can [[howto:cancel|cancel their subscription]] and they will not receive any further orders. +
- +
-**Talk Track:** //I have cancelled your subscription and you will not be shipped any further orders.//+
reasons/cancel_my_order.1758035105.txt.gz · Last modified: 2025/09/16 15:05 by 216.73.216.115

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