Differences

This shows you the differences between two versions of the page.

--- reasons:cancel_my_order [2025/11/05 06:08]
216.73.216.151 old revision restored (2025/09/16 14:41)
+++ reasons:cancel_my_order [2025/11/05 10:52] (current)
216.73.216.151 old revision restored (2025/11/05 06:13)
@@ Line 1: / Line 1: @@
-  * Customer cancels before delivery
+====== I want to cancel my order ======
-    * Status = Hold
-    * Offer 19.95 for each item, no subscription. Otherwise Cancel Order and refund all charges.
+Familiarize yourself with their account in the CRM and [[howto:check_delivery|check the status of their most recent order]].
-  * Pending > Shipped
-    * RMA req’d, extend trial date, cancel after next bill. Make offer. If accept, then set price and force bill.
+If the order **Status** is on //Hold//, [[general:making_offers|make an offer]] to keep the sale active. If your offers are not accepted, the [[howto:cancel_order|order can be cancelled]] and a refund issued.
+If the customer is on a trial, they will need to [[howto:rma|return the product]] to avoid being charged or [[general:making_offers|accept an offer]].
+If the customer is no longer on the trial, they will need to [[howto:rma|return the product]] to receive a refund. Preferably, they will [[general:making_offers|accept an offer]].

Dial Customer Solutions Internal CS Wiki