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--- reasons:cancel_my_order [2026/06/20 21:59]
216.73.216.49 old revision restored (2026/05/06 14:12)
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-====== I want to cancel my order ======
-Familiarize yourself with their account in the CRM and [[howto:check_delivery|check the status of their most recent order]].
-If the order **Status** is on //Hold//, [[general:making_offers|make an offer]] to keep the sale active. If your offers are not accepted, the [[howto:cancel_order|order can be cancelled]] and a refund issued.
-If the customer is on a trial, they will need to [[howto:rma|return the product]] to avoid being charged or [[general:making_offers|accept an offer]].
-If the customer is no longer on the trial, they will need to [[howto:rma|return the product]] to receive a refund. Preferably, they will [[general:making_offers|accept an offer]].

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