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reasons:change_address [2025/11/05 06:12] 216.73.216.151 old revision restored (2025/09/16 18:47) |
reasons:change_address [2025/11/05 06:14] (current) 216.73.216.151 old revision restored (2025/09/16 19:04) |
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| ====== I need to change the address for my order ====== | ====== I need to change the address for my order ====== | ||
| - | Check the [[howto: | + | Check the delivery status of the order. |
| - | ===== If the order Status is on Hold: ===== | + | __If the order Status is on Hold:__ |
| - | You can update the address information | + | You can update the address information. |
| - | 1. Open the customer record in the CRM and click on the pencil icon to update the addresses. | + | 1. Open the customer record in the |
| - | {{:reasons: | + | __If the order Status has progressed beyond Hold:__ |
| - | 2. Click to the **Orders** tab and click on the **Order** ID. | + | The order is in transit. |
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| - | {{: | + | |
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| - | 3. If necessary, click on the pencil icon to update the addresses. | + | |
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| - | {{: | + | |
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| - | ===== If the order Status has progressed beyond Hold: ===== | + | |
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| - | The order is in transit | + | |
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| - | Note the **Tracking #** and **Method** (carrier). | + | |
| - | + | ||
| - | * USPS - call 1-800-275-8777 | + | |
| - | * UPS - Request an Intercept at ups.com | + | |
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| - | **Talk Track:** // | + | |