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--- reasons:change_address [2025/05/20 17:14]
20.171.207.252 old revision restored (2024/09/09 13:29)
+++ — (current)
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-====== I need to change the address for my order ======
-Check the [[howto:check_delivery|delivery status]] of the order.
-__If the order **Status** is on //Hold//:__
-You can update the address information as the order has not yet shipped. It may need to be updated for __both__ the //Customer Details// as well as the //Order Details//.
-.  Open the customer record in the CRM and click on the pencil icon to update the addresses.
-{{:reasons:address_1.png|}}
-.  Click to the **Orders** tab and click on the **Order** ID.
-{{:reasons:address_2.png|}}
-.  If necessary, click on the pencil icon to update the addresses.
-{{:reasons:address_3.png|}}
-__If the order Status has progressed beyond Hold:__
-The order is in transit and it is too late for us to change the destination.
-Note the **Tracking #** and **Method** (carrier).
-  * USPS - call 1-800-275-8777
-  * UPS - Request an Intercept at ups.com
-**Talk Track:** //Unfortunately your shipment has already left our facility so it is too late for me to change the address. Don't worry! You can call USPS at 1-800-275-8777 and provide your tracking number and they will be able to update the address for you.//

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