Differences

This shows you the differences between two versions of the page.

--- reasons:change_address [2025/09/16 18:47]
216.73.216.115 old revision restored (2025/08/03 22:40)
+++ reasons:change_address [2025/09/17 00:32] (current)
216.73.216.115 old revision restored (2025/09/16 19:04)
@@ Line 1: / Line 1: @@
 ====== I need to change the address for my order ======
-Check the [[howto:check_delivery|delivery status]] of the order.
+Check the delivery status
-===== If the order **Status** is on //Hold//: =====
-You can update the address information as the order has not yet shipped. It may need to be updated for __both__ the //Customer Details// as well as the //Order Details//.
-.  Open the customer record in the CRM and click on the pencil icon to update the addresses.
-{{:reasons:address_1.png|}}
-.  Click to the **Orders** tab and click on the **Order** ID.
-{{:reasons:address_2.png|}}
-.  If necessary, click on the pencil icon to update the addresses.
-{{:reasons:address_3.png|}}
-===== If the order Status has progressed beyond Hold: =====
-The order is in transit and it is too late for us to change the destination.
-Note the **Tracking #** and **Method** (carrier).
-  * USPS - call 1-800-275-8777
-  * UPS - Request an Intercept at ups.com
-**Talk Track:** //Unfortunately your shipment has already left our facility so it is too late for me to change the address. Don't worry! You can call USPS at 1-800-275-8777 and provide your tracking number and they will be able to update the address for you.//
+  * I need to change the address for my order.
+    * Order has shipped
+      * Contact USPS with tracking number at 1-800-275-8777.
+  * Order has not shipped.

Dial Customer Solutions Internal CS Wiki

User Tools

Site Tools

Differences

Page Tools