Differences

This shows you the differences between two versions of the page.

--- reasons:change_address [2025/09/17 00:32]
216.73.216.115 old revision restored (2025/09/16 19:04)
+++ reasons:change_address [2025/11/05 11:07] (current)
216.73.216.151 old revision restored (2025/11/05 06:12)
@@ Line 1: / Line 1: @@
 ====== I need to change the address for my order ======
-Check the delivery status
+Check the [[howto:check_delivery|delivery status]] of the order.
+===== If the order Status is on Hold: =====
+You can update the address information as the order has not yet shipped. It may need to be updated for __both__ the //Customer Details// as well as the //Order Details//.
+.  Open the customer record in the CRM and click on the pencil icon to update the addresses.
+{{:reasons:address_1.png|}}
+.  Click to the **Orders** tab and click on the **Order** ID.
+{{:reasons:address_2.png|}}
+.  If necessary, click on the pencil icon to update the addresses.
+{{:reasons:address_3.png|}}
+===== If the order Status has progressed beyond Hold: =====
+The order is in transit and it is too late for us to change the destination.
+Note the **Tracking #** and **Method** (carrier).
+  * USPS - call 1-800-275-8777
+  * UPS - Request an Intercept at ups.com
+**Talk Track:** //Unfortunately your shipment has already left our facility so it is too late for me to change the address. If you have not received an email with the tracking number yet, it will arrive any time. Don't worry! You can call USPS at 1-800-275-8777 and provide your tracking number and they will be able to update the address for you.//
-  * I need to change the address for my order.
-    * Order has shipped
-      * Contact USPS with tracking number at 1-800-275-8777.
-  * Order has not shipped.

Dial Customer Solutions Internal CS Wiki

User Tools

Site Tools

Differences

Page Tools