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--- reasons:change_address [2025/11/05 06:12]
216.73.216.151 old revision restored (2025/09/16 18:46)
+++ reasons:change_address [2025/11/05 11:07] (current)
216.73.216.151 old revision restored (2025/11/05 06:12)
@@ Line 3: / Line 3: @@
 Check the [[howto:check_delivery|delivery status]] of the order.
-__If the order **Status** is on //Hold//:__
+===== If the order Status is on Hold: =====
 You can update the address information as the order has not yet shipped. It may need to be updated for __both__ the //Customer Details// as well as the //Order Details//.
@@ Line 19: / Line 19: @@
 {{:reasons:address_3.png|}}
-__If the order Status has progressed beyond Hold:__
+===== If the order Status has progressed beyond Hold: =====
 The order is in transit and it is too late for us to change the destination.
@@ Line 28: / Line 28: @@
   * UPS - Request an Intercept at ups.com
-**Talk Track:** //Unfortunately your shipment has already left our facility so it is too late for me to change the address. Don't worry! You can call USPS at 1-800-275-8777 and provide your tracking number and they will be able to update the address for you.//
+**Talk Track:** //Unfortunately your shipment has already left our facility so it is too late for me to change the address. If you have not received an email with the tracking number yet, it will arrive any time. Don't worry! You can call USPS at 1-800-275-8777 and provide your tracking number and they will be able to update the address for you.//

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