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reasons:change_address [2025/11/05 06:14] 216.73.216.151 old revision restored (2025/09/16 19:04) |
reasons:change_address [2025/12/20 07:07] (current) 216.73.216.15 old revision restored (2025/11/05 06:12) |
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| ====== I need to change the address for my order ====== | ====== I need to change the address for my order ====== | ||
| - | Check the delivery status of the order. | + | Check the [[howto: |
| - | __If the order Status is on Hold:__ | + | __If the order **Status** is on //Hold//:__ |
| - | You can update the address information. | + | You can update the address information |
| - | 1. Open the customer record in the | + | 1. Open the customer record in the CRM and click on the pencil icon to update the addresses. |
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| + | {{: | ||
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| + | 2. Click to the **Orders** tab and click on the **Order** ID. | ||
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| + | {{: | ||
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| + | 3. If necessary, click on the pencil icon to update the addresses. | ||
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| + | {{: | ||
| __If the order Status has progressed beyond Hold:__ | __If the order Status has progressed beyond Hold:__ | ||
| - | The order is in transit. | + | The order is in transit |
| + | |||
| + | Note the Tracking # and Method (carrier). | ||
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| + | * USPS - call 1-800-275-8777 | ||
| + | * UPS - Request an Intercept at ups.com | ||
| + | |||
| + | **Talk Track:** // | ||