Differences

This shows you the differences between two versions of the page.

--- reasons:change_address [2025/12/20 07:07]
216.73.216.15 old revision restored (2025/11/05 06:12)
+++ reasons:change_address [2025/12/20 07:07] (current)
216.73.216.15 old revision restored (2025/11/05 06:12)
@@ Line 1: / Line 1: @@
 ====== I need to change the address for my order ======
-Check the delivery status
+Check the [[howto:check_delivery|delivery status]] of the order.
+__If the order **Status** is on //Hold//:__
+You can update the address information as the order has not yet shipped. It may need to be updated for __both__ the //Customer Details// as well as the //Order Details//.
+.  Open the customer record in the CRM and click on the pencil icon to update the addresses.
+{{:reasons:address_1.png|}}
+.  Click to the **Orders** tab and click on the **Order** ID.
+{{:reasons:address_2.png|}}
+.  If necessary, click on the pencil icon to update the addresses.
+{{:reasons:address_3.png|}}
+__If the order Status has progressed beyond Hold:__
+The order is in transit and it is too late for us to change the destination.
+Note the Tracking # and Method (carrier).
+  * USPS - call 1-800-275-8777
+  * UPS - Request an Intercept at ups.com
+**Talk Track:** //Unfortunately your shipment has already left our facility so it is too late for me to change the address. Don't worry! You can call USPS at 1-800-275-8777 and provide your tracking number and they will be able to update the address for you.//
-  * I need to change the address for my order.
-    * Order has shipped
-      * Contact USPS with tracking number at 1-800-275-8777.
-  * Order has not shipped.

Dial Customer Solutions Internal CS Wiki

User Tools

Site Tools

Differences

Page Tools