User Tools
reasons:charges
Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
|
reasons:charges [2025/06/15 15:18] 20.171.207.218 old revision restored (2025/06/15 15:04) |
reasons:charges [2025/06/15 16:24] (current) 20.171.207.218 old revision restored (2025/06/15 15:05) |
||
|---|---|---|---|
| Line 1: | Line 1: | ||
| ====== I don't understand these charges ====== | ====== I don't understand these charges ====== | ||
| - | It is not unusual for customers to contact us because they didn't understand the terms of their subscription. | + | It is not unusual for customers to contact us because they didn't understand the terms of their subscription. |
| + | |||
| + | Some common | ||
| ===== I ordered a free sample / gift / trial size ===== | ===== I ordered a free sample / gift / trial size ===== | ||
| - | **Talk Track:** //We do not offer any free samples or gifts. You signed up for a 14 day trial subscription so that you could try out the product before committing to the full purchase price. This trial model is also used by services like Netflix and Amazon Prime.// | + | **Talk Track:** //We do not offer any free samples or gifts. You signed up for a 14 day trial subscription so that you could try out the product before committing to the full purchase price. This trial model is also used by other subscription |
| ===== I never intended to sign up for a subscription ===== | ===== I never intended to sign up for a subscription ===== | ||
| Line 15: | Line 17: | ||
| The shipping charges are non-refundable. | The shipping charges are non-refundable. | ||
| - | If the item was ordered in the last 30 days, it can be [[howto: | + | If the item is unopened and was ordered in the last 30 days, it can be [[howto: |
| - | ===== Terms were not on the website. ===== | + | ===== Terms were not on the website ===== |
| **Talk Track:** //It is required by law that our terms be displayed on all merchant sites. We are regularly audited to ensure we are following this requirement. I assure you, the terms are always included.// | **Talk Track:** //It is required by law that our terms be displayed on all merchant sites. We are regularly audited to ensure we are following this requirement. I assure you, the terms are always included.// | ||
| - | ===== I never placed an order with you. ===== | + | ===== I never placed an order with you ===== |
| Confirm that the name, phone number, card number, email address, and shipping address match the caller. | Confirm that the name, phone number, card number, email address, and shipping address match the caller. | ||
| Line 29: | Line 31: | ||
| //If someone is using your card fraudulently then we recommend contacting your local police to open an investigation. We can provide the IP address of the person who made the order and this will be linked to the device they used.// | //If someone is using your card fraudulently then we recommend contacting your local police to open an investigation. We can provide the IP address of the person who made the order and this will be linked to the device they used.// | ||
| - | ===== I don’t want to receive any more products or charges. ===== | + | ===== I don’t want to receive any more products or charges ===== |
| __If they are still on the trial subscription: | __If they are still on the trial subscription: | ||
| Line 39: | Line 41: | ||
| **Talk Track:** //There will be no further charges made to your card.// | **Talk Track:** //There will be no further charges made to your card.// | ||
| - | ===== The order never arrived. ===== | + | ===== The order never arrived ===== |
| Provide the tracking information for the order. If it shows as delivered successfully: | Provide the tracking information for the order. If it shows as delivered successfully: | ||
| - | **Talk Track:** //I recommend checking with any others in the household or neighbors who may have picked up the delivery. You can also follow up with USPS directly and they will be able to assist you further.// | + | **Talk Track:** //I recommend checking with any others in the household or neighbors who may have picked up the delivery. You can also follow up with USPS/UPS directly and they will be able to assist you further.// |
reasons/charges.1750000707.txt.gz · Last modified: 2025/06/15 15:18 by 20.171.207.218
