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reasons:delivery [2020/01/10 19:56]
ben
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-====== Where is my delivery? ====== 
  
-The first thing you should do is [[howto:check_delivery|check the delivery status]] of the order to see if it has arrived.  
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-__If the tracking information shows undeliverable:__ 
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-Confirm the shipping address. If there was an error, you can [[howto:reship|reship]]. 
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-**Talk Track:** //I'm looking into the tracking information here and it appears that the package could not be delivered. Can I please confirm your shipping address? I will be able to ship out a replacement order as a one-time courtesy.// 
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-__If the tracking information shows delivered:__ 
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-Encourage the customer to check with family members and neighbors to see if they have the package. If not, we can [[howto:reship|reship]] as a one time courtesy. 
reasons/delivery.1578686193.txt.gz ยท Last modified: 2020/01/10 19:56 by ben